Qualcomm ServiceNow Operations Lead in Hyderabad, India

Job Description:

Job Id


Job Title

ServiceNow Operations Lead

Post Date




Qualcomm Incorporated

Information Technology

Job Area

Information Technology


India - Hyderabad

Job Overview

Qualcomm is looking for a candidate to Lead the ServiceNow Operations & Support team, Management of ServiceNow Projects

Scope of role involves exposure with

  • Leading ServiceNow Operations team and responsible for the owning the ServiceNow operations

  • Working closely with business users by understanding their enhancement requirements/issues

  • Making sure Operations team is resolving the issues with rapid turn-around time meeting established service level agreements

  • Leading, Monitoring & Assisting the operational team members and make sure operations running smoothly

  • Managing projects and work with Development teams as a Scrum Master to make sure Sprints running well

  • Working with Development, Testing teams and own the production releases cycles as part of the Operations

  • working independently and with a team in a diverse, fast-paced, and collaborative environment

  • working on multiple activities & projects

  • Providing timely status on the Operational updates to the Management team.

  • providing ServiceNow Operational Support & troubleshooting issues

  • Be Well versed with different ServiceNow products

  • leading the Operations/Support team

  • working in Agile mode and working with remotely located teams, preferably as a Scrum Master

  • Incident Management, ITSM, Service Catalog & Asset Management products.

  • working with business partners to interpret requirements

  • web UI development technologies that include HTML, CSS, and AJAX is preferred

  • working with relational databases, good SQL skills

  • System integration using web services (SOAP, REST), LDAP is added plus

Minimum Qualifications

Bachelor's degree and 4+ years IT-relevant work experience OR 6+ years IT-relevant work experience without a bachelors degree.

Preferred Qualifications

2+ years experience leading informal teams.

Education Requirements


EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.