Qualcomm ServiceNow Operations Lead in Hyderabad, India
ServiceNow Operations Lead
India - Hyderabad
Qualcomm is looking for a candidate to Lead the ServiceNow Operations & Support team, Management of ServiceNow Projects
Scope of role involves exposure with
Leading ServiceNow Operations team and responsible for the owning the ServiceNow operations
Working closely with business users by understanding their enhancement requirements/issues
Making sure Operations team is resolving the issues with rapid turn-around time meeting established service level agreements
Leading, Monitoring & Assisting the operational team members and make sure operations running smoothly
Managing projects and work with Development teams as a Scrum Master to make sure Sprints running well
Working with Development, Testing teams and own the production releases cycles as part of the Operations
working independently and with a team in a diverse, fast-paced, and collaborative environment
working on multiple activities & projects
Providing timely status on the Operational updates to the Management team.
providing ServiceNow Operational Support & troubleshooting issues
Be Well versed with different ServiceNow products
leading the Operations/Support team
working in Agile mode and working with remotely located teams, preferably as a Scrum Master
Incident Management, ITSM, Service Catalog & Asset Management products.
working with business partners to interpret requirements
web UI development technologies that include HTML, CSS, and AJAX is preferred
working with relational databases, good SQL skills
System integration using web services (SOAP, REST), LDAP is added plus
Bachelor's degree and 4+ years IT-relevant work experience OR 6+ years IT-relevant work experience without a bachelors degree.
2+ years experience leading informal teams.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.