Qualcomm IT Engineer, Staff - ITOC in Hyderabad, India
IT Engineer, Staff - ITOC
India - Hyderabad
Qualcomm is seeking a Technical expert to lead technical ITOC team and provide technical guidance and solution with junior team members.
Provide network monitoring and assist Network Engineering in fault isolation and resolution.
Provide enterprise-wide monitoring and support for data systems including comprehensive Tier 2 support for internal IT services to include troubleshooting and reporting of services.
Responsible for using consolidated Event Management system to provide notifications/escalations to service groups during service degradations and outages. Operate, Monitor, Maintain and support Data Center infrastructure equipment.
Understanding of Major Incident Process and able to facilitate large meetings for the team working on resolution of Major Incident.
Coordinate with other Network Operations Center staff globally. Will be required to work on 24x7 shift model.The job will involve exposure to:
Enterprise monitoring and triage support for a wide variety of internal and customer facing IT systems, services, and applications
Includes coordination of notifications, escalations, and communications to IT service owners and management for major incidents and service outages
Working Knowledge on CISCO Catalyst and Nexus portfolio
Sound Understanding with protocols/technologies such as BGP, OSPF, EIGRP, STP, vPC, etc.
Network services such as DNS, DHCP, Radius, TACACS, SNMP, LDAP, SMTP and NFS.
Working knowledge of TCP/IP, LAN, etc.
Working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, Class of Service (CoS)
Understanding of TCP/IP, access control lists (ACLs), security, firewalls and network traffic analysis.
In addition, Internet savvy in a production environment with regards to security, DNS, SMTP, SNMP, syslog, and Virtual Private Networks (VPN).
Working with multiple vendors hardware, including Cisco and Juniper. Network hardware vendor certification (CCNP, CCIE, JNCIS, JNCIE, etc.)
Using and administrating of operating systems (Windows, Solaris, Linux), network concepts & devices, and peripheral hardware.
Use of a wide variety of point monitoring tools and procedures to identify, triage, and escalate IT service degradation or outages.
Interfacing with vendors, other IT admins, and end-users as necessary to resolve
Diverse multi system environment exposure.
Documentation skills with attention to detail. Excellent written and verbal communication skills.
Should be in the position to lead the technical team and guide technical team members.
Bachelor's degree and 4+ years IT-relevant work experience OR 7+ years IT-relevant work experience without a bachelors degree.
2+ years leadership role in projects/programs.
EEO employer: including race, gender, gender identity, sexual orientation, disability & veterans status.