Qualcomm Site Technical Services Technician (Site Support) - Boxborough, MA in Boxborough, Massachusetts

Job Description:

Job Id

N1964443

Job Title

Site Technical Services Technician (Site Support) - Boxborough, MA

Post Date

09/06/2018

Company


Division

Qualcomm Incorporated


Information Technology

Job Area

Information Technology

Location

Massachusetts - Boxborough

Job Overview

Provide technical and engineering support to all DFS Technicians, IT related support groups, and all customers. An IT Engineer will offer support with higher level issues that require in-depth research, testing, and training. You will be responsible for managing individual DFS related projects providing an Engineering level perspective which represents the best interest of DFS. In addition to attending meetings on behalf of DFS, you are expected to maintain project reports and keep management and related support groups apprised of current status. You are also responsible for providing guidance, training, and technical direction to lower level staff.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Minimum Qualifications

Bachelors degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems) OR Bachelors degree in a non-technical field (e.g. Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience.

Preferred Qualifications

A+, multi-vendor hardware certification, working or completed MCSE certifications a plus.

Minimum of 6+ years prior computer/telephony installation, upgrade and repair experience required and 24 months as Senior/Specialist level staff member.

Assist fellow employees on the more complex technical issues.

Provide solutions and escalate to outside IT groups when appropriate.

Follow up with documentation of solution and submit to the entire DFS team.

Identify areas of improvement needs.

Establish and document procedures for these areas and implement the necessary training.

Update established procedures to keep up with on-going changes.

Research and development of tools for future DFS support needs. Assuring that DFS is using the latest and most efficient troubleshooting and repair techniques for both the Telecomm and Computer side.

Updating common DFS procedures, assuring that we are meeting expectations of other IT support departments along with keeping DFS standards updated.

Evaluates new computer/telephony HW and makes recommendations to IT management concerning the use/purchase of new computers, tools, and equipment.

Evaluate and test the latest images provided to DFS.

Make recommendations to improve the quality and overall stability of our image support demands.

Lead special projects (upgrade 25+ computers, re-image 25+ computer, etc), delegates project tasks to lower level staff members and ensures projects are completed according to schedule.

Work closely with Management on many IT projects that affect DFS.

Provide input to the external IT groups (attending meetings).

Document and report impact to DFS Management; providing suggestions and solutions on the affected DFS support areas.

Develops and maintains specialized images, software, or tools.

Assists Server Administrators with server hardware and software installation and maintenance.

Must be available after-hours for on-call Tier 3 support.

Travel, domestically or worldwide for Field Service support is required and should be expected.

In addition to full server, desktop, (telephony and computer) and networking infrastructure support it is also required to concentrate efforts on learning to become a specialized Engineer either in Computer, Telephony, Networking, or Sys Admin. This will enhance his/her capabilities in all local, domestic and international issues, spanning from the MDF/IDF/Data Center to the desktop.

SMS Administration and UNIX Administration should be a solid part of the skill sets.

She/he will be counted on to interact with other support groups sharing common or like technical disciplines.

Web authoring and/or development will be strongly encouraged.

A DFS Engineer should have a comfortable grasp of CDMA technology.

Excellent communication skills required, (both written and verbal).

Strong customer service skills are a must.

Some certifications for specific tasks or critical mission will be required.

In-depth knowledge of QC internal policies and procedures are mandatory.

Education Requirements

Bachelors degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems) OR Bachelors degree in a non-technical field (e.g. Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience.

A+, multi-vendor hardware certification, working or completed MCSE certifications a plus.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.