Qualcomm Technical Account Manager/Field Application Engineer in Auburn Hills, Michigan
Technical Account Manager/Field Application Engineer
Qualcomm Technologies, Inc.
CDMA Technology at http://www.qualcomm.com/about/businesses/qct
Engineering - Customer Engineering
Michigan - Auburn Hills
The successful candidate will oversee Qualcomm customers Automotive product portfolio execution and manage technical support and program aspects of Qualcomm engagement with them.
You will be required to:
Support Qualcomm Sales/Marketing by leading the management of the technical relationships between the customer and Qualcomm business units
Provide overall project management for the customer project from concept through mass production
For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis
For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in product commercialization
Align customer milestones with hardware and software deliverable timeline by collaborating with product and program management
Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation
Work with Qualcomm internal program, product and technology teams, bringing in and representing customer project requirements and feedback.
Do first level of diligence on customer requirements and issues utilizing engineering background in HW/SW/Systems, resolve a good number of them and channel the remaining to right experts internally within Qualcomm for quick response.
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
7+ years Hardware Applications Engineering or Hardware Design experience or related work experience.
6+ years wireless or auto electronics industry experience. Technical experience on Qualcomm technology and products is preferred.
3+ years of managing wireless technology related large scale customer projects and relationships
Ability to proactively manage customer expectations to influence customer relations and design decisions
Oral and written communication skills, including the ability to effectively present information to a range of audiences
Wireless/embedded/SW/HW technical skills for initial triage of customer project issues and management with remote locations
In addition to leading & hands-on Engineering work, managing complex technical projects in a SW environment
Experience leading and directing engineers that are in independent functional organizations.
Experience in development/support/commercialization of complex wireless/embedded/SW/HW systems
Required: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.
Preferred: Master's, Business Administration and/or Computer Engineering and/or Computer Science and/or Electrical Engineering or equivalent experience
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.