Qualcomm Technical Account Manager/Field Application Engineer in Auburn Hills, Michigan

Job Description:

Job Id

E1964514

Job Title

Technical Account Manager/Field Application Engineer

Post Date

08/06/2018

Company


Division

Qualcomm Technologies, Inc.


CDMA Technology at http://www.qualcomm.com/about/businesses/qct

Job Area

Engineering - Customer Engineering

Location

Michigan - Auburn Hills

Job Overview

The successful candidate will oversee Qualcomm customers Automotive product portfolio execution and manage technical support and program aspects of Qualcomm engagement with them.

You will be required to:

  • Support Qualcomm Sales/Marketing by leading the management of the technical relationships between the customer and Qualcomm business units

  • Provide overall project management for the customer project from concept through mass production

  • For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis

  • For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in product commercialization

  • Align customer milestones with hardware and software deliverable timeline by collaborating with product and program management

  • Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation

  • Work with Qualcomm internal program, product and technology teams, bringing in and representing customer project requirements and feedback.

  • Do first level of diligence on customer requirements and issues utilizing engineering background in HW/SW/Systems, resolve a good number of them and channel the remaining to right experts internally within Qualcomm for quick response.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

Minimum Qualifications

  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

  • 7+ years Hardware Applications Engineering or Hardware Design experience or related work experience.

Preferred Qualifications

  • 6+ years wireless or auto electronics industry experience. Technical experience on Qualcomm technology and products is preferred.

  • 3+ years of managing wireless technology related large scale customer projects and relationships

  • Ability to proactively manage customer expectations to influence customer relations and design decisions

  • Oral and written communication skills, including the ability to effectively present information to a range of audiences

  • Wireless/embedded/SW/HW technical skills for initial triage of customer project issues and management with remote locations

  • In addition to leading & hands-on Engineering work, managing complex technical projects in a SW environment

  • Experience leading and directing engineers that are in independent functional organizations.

  • Experience in development/support/commercialization of complex wireless/embedded/SW/HW systems

Education Requirements

Required: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Preferred: Master's, Business Administration and/or Computer Engineering and/or Computer Science and/or Electrical Engineering or equivalent experience

*LI-SRC

*LI-SRC

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.