Qualcomm Technical Account Manager in Taipei City, Taiwan
Job Id T1957321
Job Title Technical Account Manager
Company-Division Qualcomm Technologies, Inc.
CDMA Technology at http://www.qualcomm.com/about/businesses/qct
Job Area Engineering - Customer Engineering
Location Taiwan - Taipei City
Responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution. Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.
Responsible for supporting QCT customers' feature definition, product development, trouble-shooting, training, system issues, component selection and general roadmap alignment. Endorse the technical merits of new QCT technologies and influence uptake within the industry.
Responsible for technical account and program management including pre- and post-sale design win support.
Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.
Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.
The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Must be a self-starter who requires minimal supervision.
Solid Knowledge and experience with PC, digital communications, cellular telephony and experience in engineering methodologies, terminology, and tools is a must.
Demonstrate knowledge of markets served by Qualcomm and applicable telecom standards.
Familiar with Qualcomm's Snapdragon and embedded tools used for developing and debugging handsets.
Provide quick and accurate answers to customer inquiries, only occasionally relying on consultation with experienced peers and/or managers.
Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.
Assist in defining customer support and documentation plans by working with applications group.
Project Management Skills:
Superior project management skills with the ability to think strategically and work tactically.
Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.
Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization.
Education Requirements Master degree of Electrical Engineering/ Electronics Engineering/ Computer Engineering
EEO employer: including race, gender, gender identity, sexual orientation, disability & veterans status.