Qualcomm Technical Account Manager in Taipei City, Taiwan

Job Description:

Job Id T1957321

Job Title Technical Account Manager

Company-Division Qualcomm Technologies, Inc.


CDMA Technology at http://www.qualcomm.com/about/businesses/qct

Job Area Engineering - Customer Engineering

Location Taiwan - Taipei City

Overview Responsibilities

  • Responsible for creating a bridge between customers and QCT in order to facilitate timely and quality problem resolution. Advocate and promote the needs of customers within QCT's Marketing and Engineering groups.

  • Responsible for supporting QCT customers' feature definition, product development, trouble-shooting, training, system issues, component selection and general roadmap alignment. Endorse the technical merits of new QCT technologies and influence uptake within the industry.

  • Responsible for technical account and program management including pre- and post-sale design win support.

  • Work individually, within teams and lead cross-functional groups to manage projects. Define, coordinate and drive to completion multiple customer issues across a wide area of topics.

  • Proactively identify internal management intelligence based on interactions with customers and visibility into industry trends.

  • The individual must be capable of representing technical topics for Qualcomm products to customers at all levels. Must be a self-starter who requires minimal supervision.

Skills/Experience

  • Solid Knowledge and experience with PC, digital communications, cellular telephony and experience in engineering methodologies, terminology, and tools is a must.

  • Demonstrate knowledge of markets served by Qualcomm and applicable telecom standards.

  • Familiar with Qualcomm's Snapdragon and embedded tools used for developing and debugging handsets.

  • Provide quick and accurate answers to customer inquiries, only occasionally relying on consultation with experienced peers and/or managers.

  • Conversant in the technical underpinnings of the industry, the industry structure and competitive dynamics, and the specific capabilities and strategies of key industry players.

  • Assist in defining customer support and documentation plans by working with applications group.

Project Management Skills:

  • Superior project management skills with the ability to think strategically and work tactically.

  • Able to juggle priority of multiple tasks. Demonstrate initiative to drive issues to completion and across department boundaries.

  • Must have a 'can-do' attitude and be comfortable with multi-tasking and handling conflicting priorities. Should be assertive and able to drive initiatives and act as a process champion in the organization.

Education Requirements Master degree of Electrical Engineering/ Electronics Engineering/ Computer Engineering

EEO employer: including race, gender, gender identity, sexual orientation, disability & veterans status.