Qualcomm Customer Quality Engineer in San Diego, California

Job Description:

Job Id E1956374

Job Title Customer Quality Engineer

Post Date 06/27/2017

Company-Division Qualcomm Technologies, Inc.

CDMA Technology at http://www.qualcomm.com/about/businesses/qct

Job Area Engineering - Manufacturing/Quality/Other

Location California - San Diego

Job Overview

  • Responsible for championing high quality for Qualcomms strategic Korean customers

  • Drive cross functional technical teams to identify containment and determine root cause for Quality issues. Cross functional teams may consist of Design, Software, Verification/Integration, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering

  • Be the San Diego Quality voice for the Korean customers

  • Work closely with customer to fully understand their business from a quality perspective

  • Escalate potential issues to Qualcomms management to avoid customer crisis and ensure quality

  • Provide Qualcomms cross functional team with customer priorities to properly focus team

  • Oversee RMA process and aggressively drive to minimize RMA cycle time

  • Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution

  • Resolve complex issues through in-depth data mining, hands on technical analysis and strong technical leadership while automating routine task

  • Make decisions and determine root cause based on well thought-out data and facts

  • Improve efficiency via metrics optimization and monitoring such as RMA cycle time, repeat failures, issues effecting multiple customers, DPPM, etc Required Skills/KnowledgePeople Expertise

  • Proven ability to work with both external and internal customers

  • Proven ability to work in a fast paced environment to achieve commitments and ensure proper process is followed

  • Strong verbal and written skills. Ability to clearly organize and articulate information

  • Ability to influence others to overcome complex challenges, drive to decision or inspire new ways of thinking

  • Global team player, open to change, can do attitude and demonstrated process improvement leadership

  • Fluent in Korean is highly desirable Technical Expertise

  • Proven background in Microelectronics, surface mount technology, semiconductor fabrication, assembly and FA

  • Strong understanding of IC test and how it correlates with system behavior

  • Solid product debug experience

  • Demonstrate problem solving skills driving multifunctional teams consisting of design through manufacturing

  • Data mining skills using tools such as Optimal+, Data Power, JMP, SAS, QlikView

Minimum Qualifications

  • 7 years of customer management experience

  • 15 years of experience in the semiconductor industry with a wide breadth of knowledge including (Design, DFT, Packaging, Characterization, Test, Reliability, Fab, Assembly and Failure Analysis)

  • BS Electrical Engineering (MS is preferred)

Preferred Qualifications

  • Handset Systems Knowledge:a) Understanding of the key components of the individual subsystems and how they are expected to interactb) Understanding how handset failure symptoms correlate to customer reported fail signatures

  • Expertise in digital, analog and RF

  • Analyzing LTE, WCDMA, CDMA, GSM , 1x, EVDO, UMTS modes issues, Apps processors Camera, Audio, Video encoding and graphics validations issues, Hardware verifications on CPU, GPU, Memory, RAM, DDR, L1, L2, Cache, Vnum, Neon, Modem, SW, FW

  • RF Test equipment (such as Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA)

  • fluency in the Korean Language

Education Requirements Required: Bachelor's, Electrical Engineering

Preferred: Master's, Electrical Engineering

EEO employer: including race, gender, gender identity, sexual orientation, disability & veterans status.